Cases
Update case status
Updates the status of a case (and optionally the assignee). Only certain status transitions are allowed depending on the case’s current status.
PATCH
Authorizations
Bearer token authentication (user context).
Path Parameters
ID of the customer that owns the case.
Example:
"550e8400-e29b-41d4-a716-446655440000"
ID of the case to update.
Example:
"6ba7b810-9dad-11d1-80b4-00c04fd430c8"
Body
application/json
New case status. Must be one of the allowed status values.
Available options:
CREATED, ONBOARDING, UNDER_MANUAL_REVIEW, MANUALLY_APPROVED, AUTO_APPROVED, SCORE_CALCULATED, MANUALLY_REJECTED, ARCHIVED, PENDING_DECISION, INFORMATION_REQUESTED, SUBMITTED, AUTO_REJECTED, RISK_ALERT, INVESTIGATING, DISMISSED, ESCALATED, PAUSED, INFORMATION_UPDATED User ID to assign as the case assignee (optional).